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Effective Date: January 1, 2024

Thank you for shopping at Quests and Chaos. We appreciate your business and want to ensure your satisfaction with every purchase. Please read the following Return and Refund Policy carefully to understand our practices regarding returns and refunds.

  1. Unopened Returns:

   – We gladly accept returns for unopened items within 30 days from the date of purchase.

   – To be eligible for a full refund, the item must be unused, in its original packaging, and in the same condition as received.

   – The customer is responsible for return shipping costs.

   – Refunds will be processed once the returned item is received and inspected.

  1. Opened or Used Items:

   – Opened or used items are eligible for return within30 days from the date of purchase.

   – A 15% restocking fee will be applied to the refund amount for opened or used items.

   – The item must be in its original condition, with all parts and accessories included.

   – The customer is responsible for return shipping costs.

   – Refunds will be processed once the returned item is received and inspected.

  1. How to Initiate a Return:

   – To initiate a return, please contact our customer service team at contact@questsandchaos.com with your order number and details of the item you wish to return.

   – Our customer service team will provide you with instructions on how to return the item.

  1. Refund Process:

   – Once your returned item is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.

   – If approved, the refund will be processed to the original method of payment.

   – Refund processing times may vary, and it may take several business days for the credit to appear on your account.

  1. Exceptions:

   – Certain items, such as personalized or custom-made products, may not be eligible for return or refund unless they are defective or damaged upon arrival.

  1. Contact Information:

   – If you have any questions or concerns regarding our Return and Refund Policy, please contact us at [insert contact email] or [insert contact phone number].

Please note that Quests and Chaos reserves the right to update or modify this Return and Refund Policy at any time without prior notice. It is the responsibility of the customer to review this policy periodically for any changes.

Thank you for shopping at Quests and Chaos!